Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All approved returns are either completely refunded or given an equal amount of store credit. Customers may be responsible for shipping costs. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse returns-even within 30 days. 

To start a return, you can contact us at returns@naturesarena.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@naturesarena.com .

Damages and issues 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, or if you receive the wrong item please send photos to returns@naturesarena.com and we will process an insurance claim on your behalf.

Exceptions / non-returnable items

 Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

There are no returns on saunas, ozone related products and oxygen related equipment. 

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.