Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@naturesarena.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to sales@naturesarena.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
If you order has shipped, the buyer may be responsible for the return shipping costs. Sauna returns are non returnable. Refunds will either be issued to the original credit card that you use when placing your order, or issued as a store credit.
Q. Is shipping free?
A. Shipping is free for all purchases. There is no minimum order necessary to be eligible for free shipping.
Q. Where are your products made?
A. There is no one specific source, however we try to get products that are made in the US when possible. Most of our products are in fact made in the USA.
Q. What payment do you accept?
A. PayPal, Visa, Mastercard, Discover and American Express and Affirm Payments.
Q. How long does shipping take.
A. It depends on the item. Some products will be delivered in two days others can take a bit over a week to be delivered.
Q. Is naturesarena.com a secure website?
A. Yes. our website is certified by Trusted Site. You will see their certification bar on the bottom righthand corner of the screen.
Q. Are you a non-profit organization?
A. No. However, 10% of our profits are donated to various charity organizations.
