Política de reembolso
We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return. There is free return shipping and refunds for all eligible returns.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item(s) do arrived damaged, or if you receive the wrong item please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
We don't accept returns on saunas.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.